FAQ ​
Subscription & Account ​
How do I cancel my subscription ? ​
To cancel your subscription, please go to your account settings, click on Manage my subscription, then Cancel subscription.
How do I update my subscription plan ? ​
To update your subscription, please go to your account settings, click on Manage my subscription, then Update subscription.
You can do the following updates:
- Upgrade your plan to Standard or Expert
- Change your plan from monthly to annual
- Change the quantity of licences (for Business or Teams)
The new payment will be charged pro rata for the month.
How do I delete my account ? ​
To delete your account, please go to your account settings, click on Advanced settings and click Delete my account.
How do I edit my billing informations or download my invoices ​
To edit your billing details, please go to your account settings and click on Manage my subscription. Future invoices will apply the new details. Please note that we cannot edit past invoices.
How do I change my email address ? ​
To change your email address, please go to your account settings and click Change email.
If you have already created an account with your new email, you will need to log in to that account and delete it before you can use that email address for another account.
How do I migrate my account from corporate to private ​
To migrate your corporate account to a private one, please follow these steps:
- Change your email address in your account settings
- Start your own subscription - this will automatically remove you from the Team. Note: If you still have access to the corporate licence, your Team Owner may need to deactivate your license first.
Can I get a refund ? ​
Check our refund policy.
I am subscribed but I am stuck on the susbcription page and asked to select a plan ​
When you create a subscription, you can choose a billing email. This email will receive the monthly invoices. However, it can differ from your Mammouth email account. Make sure that you are trying to connect with the correct email.
For any other reason, please contact us at [email protected]
Quota ​
Where do I see my quota ? ​
At anytime, you can see your quota in your account settings, click See my usage quota.
What is the quota policy ? ​
See our detailed quota policy.
When do my quota reset ? ​
You can see your reset schedule in your account settings, click See my usage quota, then select the reset schedule you are interested in. Quota reset on a rolling window basis.
Product ​
Is it normal for an AI model to give an incorrect version when asked about its identity? ​
Yes, this can happen. By default, AI models don’t know their own identity since this information isn’t in their training data. Services like Mammouth add instructions to help models answer identity questions correctly. In some cases, those instructions aren't applied. This can happen if:
- You are using a custom Mammouth, which override the default identity instructions.
- The default identity instructions weren’t activated with your prompt.
How do I delete my data ? ​
You can delete all your data at anytime. It will then be deleted from all our servers.
- When you delete a conversation, it will delete all messages and attachments (images, documents) associated with the conversation
- When you delete a custom mammouth, it will delete all conversations, all files attached and all instructions associated with the mammouth.
- When you delete all conversations, it will delete all conversations from all the mammouths.